Return & Refund Policy
Our Return & Refund Policy
At Restecpa Clothing, we want you to be completely satisfied with your purchase. Because our products are made-to-order using print-on-demand, we have specific policies to ensure quality while minimizing waste.
Returns
Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery at support@restecpaclothing.com with photos of the issue. We will replace the item at no additional cost.
Wrong Item Received: If you receive the wrong item, please contact us within 7 days of delivery. We will send you the correct item and provide a prepaid return label for the incorrect item.
Print-on-Demand Products: Because each item is custom-made for you, we cannot accept returns for change of mind, incorrect size selection, or buyer's remorse. Please review size charts carefully before ordering.
Refunds
Refunds are issued for:
- Defective or damaged products (full refund including shipping)
- Lost packages (after carrier investigation confirms loss)
- Order cancellations made within 24 hours of purchase (before production begins)
Refunds are processed within 5-7 business days after approval and will be credited to your original payment method.
Exchanges
We offer exchanges for defective items or wrong items received. Due to our print-on-demand model, we cannot exchange items for different sizes or styles.
How to Request a Return or Refund
Email us at support@restecpaclothing.com with:
- Your order number
- Photos of the issue (for defective/damaged items)
- Description of the problem
We will respond within 24-48 hours with next steps.
Non-Returnable Items
- Items purchased on final sale or clearance
- Items that have been worn, washed, or altered
- Items without original tags or packaging
This policy was last updated on February 5, 2026.